Refund policy

Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must be:

  • In its original condition (unworn or unused)
  • With its original packaging
  • Accompanied by with proof of purchase (email receipt)

How to Start a Return

  1. Contact us at support@kezinijewelry.com to initiate your return.
  2. We will provide you with the detailed instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

For any questions about returns, please reach out to us at support@kezinijewelry.com.

Damages and issues

 
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and work to resolve it promptly.


Exceptions / non-returnable items

 

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care products (e.g., beauty products)
  • Hazardous materials (e.g., flammable liquids, gases)

Additionally, we cannot accept returns on sale items or gift cards.

Exchanges

 We currently do not offer direct exchanges. If you would like to exchange an item, please follow these steps:

  1. Return the Original Item

    • Initiate a return by contacting us at support@kezinijewelry.com
    • We will provide the proper steps on how to proceed with the exchange to have it completed 
    • Once completed and your return is approved and processed, you will receive a refund to your back to your original payment method.
  2. Place a New Order
    • After your return is processed, please place a new order for the item you want right to expedite the product to the shipping address for quicker process immediately.

Internation Return Policy  

Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Customized or engraved items are non-returnable.

Return Process

  1. Contact us at support@kezinijewelry.com to initiate a return.
  2. Include your order number and reason for the return.
  3. We will provide return instructions and a return shipping address.

Shipping Costs

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

Inspection and Refund

  • Once we receive and inspect your return, we will notify you of the approval status.
  • If approved, the refund will be processed to your original payment method within 7 business days.
  • Shipping fees and international customs duties are non-refundable.

Late or Missing Refunds

  • If you haven’t received your refund after 15 business days from approval, please contact your bank institution for further verifications
  • If approved, the refund will be processed to your original payment method within approximately estimated 1-3 business days.
  • Refund timing may vary depending on your bank's processing time.

Any further issues with refunds after estimated business days please contact us for immediate support at support@kezinijewelry.com